Frequently Asked Questions
Q: Is there free shipping?
A: Yes, for customers in AT if the purchase exceeds € 60,- and for customers in DE / EU if the purchase exceeds € 100,- shipping will be free of charge.
Otherwise we charge for shipping within AT € 4,20 and within EU € 7,10.
Q: Can I return a shirt if it does not fit me?
A: Certainly you can! Please inform us in advance in a short e-mail to email@example.com of your intention to return the items. If you want to return by post or mail simply print this document, fill in all required fields and attach the document to the items you want to return. Please use appropriate packing so the items will not get damaged during transport. Items that were damaged during transport or items that show signs of intense wearing will not get refunded. In case the received items do not possess the desired requirements you can send them back to us. For more details please check our Cancellation Policy.
Q: Where does awear obtain the shirts?
A: We obtain our products solely from merchants that fulfill all our requirements in regard to certificates, qualities and standards. For us to make sure that important social standards are met during the entire production process we only use products that are inspected on a regular basis by independent organisations like the Fair Wear Foundation (FWF).
Q: Where are awear shirts printed?
A: The predominant part of our shirts is printed per hand in Austria (Vienna and Villach). Since 2014 we have started to produce some designs in cooperation with a print office in Poland. The high qualities of the prints as well as the use of water colours in the production have totally convinced us. We are planning to strengthen this cooperation in the future.
Q: Why should I buy organic cotton?
A: Organic cotton is grown in a way that uses methods and materials that lessen the impact on our environment. A big effort is to use growing systems that replenish and maintain soil fertility and build biologically diverse agriculture. Organic cotton uses far less water too. The main benefit of organic materials, however, is that the crops aren't treated with pesticides, insecticides, herbicides and Genetically Modified Organisms. These toxins are harmful for farmers and workers, us as consumers, and entire wildlife eco-systems.
Conventionally grown cotton uses more insecticides than any other crop in the world. It is estimated that each year cotton producers use as much as 25 percent of the world's insecticides and more than 10 percent of the world's pesticides; an incredible amount for just one crop. Furthermore genetically modified crops are used in conventional cotton farming with all known and many still unknown negative impacts and implications!
Q: What is the Fair Wear Foundation (FWF)?
A: Fair Wear Foundation is an independent, non-profit organisation that works with companies and factories to improve labour conditions for garment workers. Fair Wear means: NO use of child labour, NO forced labour, legal labour contracts, payment of living wage, NO excessive hours of work.
Payment of a living wage is one of FWF's eight labour standards. A living wage means that workers' basic needs, including food, clothing, housing, healthcare and education, are met. The idea is simple: people who work a normal working week should be able to make a living. The export-oriented garment industry has great potential to lift millions of workers worldwide out of poverty. In most low-cost production countries, however, wages are too low for workers to meet basic needs, like food, shelter, and health care. The obvious answer to relieving the poverty of workers participating in garment supply chains is to find mechanisms that increase the wages of those at the bottom of the supply chain.
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