You have the right to cancel this contract within 14 days without stating any reason. The statutory cancellation period is 14 days starting from the day when you or a third party, who is not the carrier, has taken possession of the items or, in the case of part deliveries, the final item has been received.
This cancellation rights must be exercised by informing us,
by means of a written declaration (e.g. by a letter sent by post, fax or e-mail) of your decision to cancel this contract.
You may also download our prepared cancellation form. However, this is not obligatory.
You can find the cancellation form here.
To ensure the cancellation period it is sufficient for you to send the statement of your intend to exercise your cancellation rights before the expiry of the cancellation period.
Consequences of Cancellation
If you cancel this contract, we have to return to you any payments which we have received from you, including delivery costs (with the exception of any extraordinary costs arising from your choice of any different means of delivery other than our standard delivery option), without delay and at the latest within fourteen days from the day on which we received your notice of cancellation of this contract.
We may refuse any repayment until we have received back the goods or until you have provided proof that you have sent back the goods depending on which is earlier.
In case the returned products show signs of exceptional use – or are worn out from heavy wearing you will be responsible for the loss of value and we wii not refund any amount. Simply avoid such case if you only try the product, just as you would do it in a normal shop.
For this repayment we will use the same payment method you employed for the original transaction, unless expressly agreed otherwise with you; we will on no account charge you any additional costs on our part of this repayment.
Please send back the goods without delay, and in any case at the latest within 14 days from the day you unformed us of the cancellation of this contract. Please send to:
The time limit is preserved if we receive the goods from you before the end of the 14 day period.
Should the goods send back not prepaid or should you not have paid the full shipping costs, we reserve the right to charge you a corresponding amount or withhold the missing amount.
All goods should be returned unused, new and in a condition that allows us to resale the product. If possible use the the original packaging. If the original package is not available anymore please choose a packing that prevents damage to the goods. For damage to the goods, which are due to inadequate packaging, the customer is made liable.
The cancellation right does not exist in the case of the following contracts unless the parties have agreed otherwise:
Contracts for the delivery of goods which are not pre-manufactured and the specification for the production of which is determined by the individual choice of the consumer or which are clearly customized for the individual needs of the consumer. (For example: special size and colour of the design.)
Items that can be sent by parcel are to be sent back at our risk. You bear the direct costs of the return of goods.